If users complaints that there laptop turns off instead of sleep, then to fix this issue they should first check the power settings of their computer, check the BIOS and enable the Power Saving Mode. In this below blog, you will read the method to fix if Window 10 Shuts Down instead of Sleep. For help, go to MS Office site via office.com/setup.
Method To Fix If Window 10 Shuts Down Instead of Sleep:
1. Check Power Settings of your Computer System:
First of all, you should press the Win+R keys at the same time in order to open the Run dialog box. Now, you should type ms-settings:powersleep and then tap on Enter key. After this, in the Power & Sleep window, you need to choose Additional power settings. Next in the Power Options menu, you should hit on Choose what the power buttons do. Here, you have to change the values for each options: When I press the power button to Sleep, When I press the sleep button, and also the option When I close the lid. At this point, you should tap on Save changes. At last, you should view that if you change the settings then this will solves the problem or not, otherwise move to the next method.
2. Update your IMEI:
The user should press Windows Key+X at the same time and then select Device Manager. Now in the Device Manager window, you need to hit on the System Devices. At this point, you should right-tap on Intel Management Engine Interface and then choose Properties. Now, you should choose the Driver tab and then select Uninstall Device. Here, you need to Restart your PC. After this, you should download the latest version of IMEI driver. At last, you need to follow the on-screen directions to finish the setup process.
3. Check BIOS and Power Saving mode is Enabled:
For this, you should restart your Computer and then tap on the specific key to enter BIOS. After this, you should visit the Power Management Setup section. Now, you need to search for the Power Saving Mode option and then just enable it. Here, you should Save and exit BIOS. When the option is enabled, then move to the next method.
4. Run Windows Power Troubleshooter:
You should tap on the Windows Key+X buttons altogether on your keyboard and then choose Settings. Now in the Settings window, you should select the Update and Security section. After this, you should tap on Troubleshoot option from the right-side menu and then choose Power from the left side menu. At this point, you should select the option Run the troubleshooter and then follow the on-screen directions to finish the process. At last, you need to check if this method fixes your issues.
With this above method, you can fix the issue if Window 10 shuts down instead of Sleep. If the customer requires any kind of information, then they should visit to the Microsoft official website via www.office.com/setup.